PRIVACY POLICY

Last Updated: September 21, 2026

Diamond Mind Consulting (“Diamond Mind Consulting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit diamondmindconsulting.ca, register for an event, subscribe to our communications, book a call, purchase or participate in a program, product, or service, or otherwise interact with Diamond Mind Consulting.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Diamond Mind Consulting.

Information You Provide to Us

We may collect information such as:

First and last name

Email address

Telephone or mobile number

Mailing or billing address

Company or business information

Event registration information

Appointment or consultation information

Information submitted through contact forms, surveys, questionnaires, applications, or assessments

Communications you send to us

Program, course, membership, coaching, or service information

Purchase and transaction information

Testimonials, reviews, feedback, or survey responses you voluntarily provide

Any other information you choose to provide to us

When registering for an event, program, workshop, webinar, challenge, or other experience, we may collect information necessary to administer your registration, communicate with you about the event, provide access, and deliver related materials.

Payment Information

If you purchase a product, program, event, coaching package, membership, or other service, payment information may be collected and processed by our third-party payment processors.

Diamond Mind Consulting may receive transaction-related information such as your name, email address, billing information, purchase amount, transaction status, and the product or service purchased. Full payment-card information may be handled directly by the applicable payment processor rather than stored by Diamond Mind Consulting.

Information Collected Automatically

When you visit our website or interact with our online services, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visits

Referring website or source

Links or buttons clicked

Website interactions

Approximate geographic information derived from your IP address

Advertising or campaign attribution information

Cookie and device identifiers

We may use this information to operate our website, understand how visitors interact with our content, improve our services, measure marketing effectiveness, and maintain website security.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

Provide and operate our website, programs, products, events, and services

Register you for events, workshops, webinars, challenges, or programs

Deliver event reminders, access links, schedules, updates, resources, and related communications

Process purchases and transactions

Provide products, coaching, consulting, courses, memberships, digital content, or other services you purchase

Manage your account or participation in a program

Respond to inquiries and requests

Schedule and manage consultations or appointments

Provide customer support

Send newsletters, educational content, updates, and other communications you have requested

Send marketing and promotional communications where we have the appropriate consent or other lawful authority to do so

Personalize our communications and services

Understand website usage and improve our website, programs, products, events, and customer experience

Measure the effectiveness of advertising and marketing campaigns

Prevent fraud, misuse, security incidents, or unlawful activity

Maintain appropriate business and transaction records

Meet accounting, tax, contractual, regulatory, and legal obligations

Protect our rights, property, users, clients, and business

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

3. EVENTS, PROGRAMS AND FREE REGISTRATIONS

When you register for a Diamond Mind Consulting event, including free events, workshops, webinars, challenges, masterclasses, launches, or similar experiences, we may use the information you provide to administer your participation.

This may include sending:

Registration confirmations

Event access information

Meeting or livestream links

Event schedules

Reminders

Workbooks and resources

Replay information

Changes or updates regarding the event

Follow-up information directly related to the event

Information regarding relevant Diamond Mind Consulting programs, products, or services where permitted by law and consistent with your communication preferences

Registration for an event does not require you to consent to unrelated marketing where such consent is required separately by applicable law.

4. EMAIL AND SMS COMMUNICATIONS

If you subscribe to a newsletter, register for an event, request information, make a purchase, or otherwise consent to communications from Diamond Mind Consulting, we may communicate with you by email and, where you have provided a mobile number and appropriate consent, by text message.

Marketing communications may include information about:

Upcoming events

Programs and coaching opportunities

Products and services

Special offers

Educational content

News and announcements

New products or program launches

Other Diamond Mind Consulting updates

Where required by law, marketing communications will only be sent with appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

For applicable SMS communications, you may opt out by replying STOP or by following the opt-out instructions included with the message.

Message and data rates may apply to SMS communications depending on your mobile carrier and plan.

Withdrawing consent to marketing does not prevent us from sending communications that are reasonably necessary to fulfill a transaction, deliver a service you requested, administer an event for which you registered, or comply with legal obligations.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may help us:

Keep the website functioning properly

Remember preferences

Understand website traffic and visitor behaviour

Determine how visitors find our website

Analyze the performance of pages and campaigns

Improve our website and user experience

Measure conversions

Deliver or measure advertising

Some cookies are necessary for website functionality, while others may relate to analytics, personalization, or advertising.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

6. THIRD-PARTY SERVICE PROVIDERS

Diamond Mind Consulting may use third-party companies and service providers to help operate our business and provide our services.

These may include providers that support:

Website hosting and website management

Customer relationship management (CRM)

Email delivery and marketing

SMS communications

Payment processing

Appointment scheduling

Video conferencing and online events

Course, membership, or program delivery

Cloud storage

Analytics

Advertising and marketing

Forms and surveys

Accounting and business administration

Technical support and security

These providers may process personal information on our behalf or as necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes, subject to their own legal obligations and applicable agreements.

Some service providers may store or process information outside your province, territory, or country, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, governments, law enforcement, or regulatory authorities where permitted by applicable law.

7. WHEN WE MAY DISCLOSE INFORMATION

We do not sell or rent personal information to third parties for their own independent marketing purposes.

We may disclose personal information:

To service providers assisting us in operating our business

When necessary to deliver a product, program, event, or service you requested

To process transactions

With professional advisors such as accountants, lawyers, insurers, or consultants where appropriate

To comply with applicable laws, court orders, subpoenas, or lawful government requests

To investigate fraud, security issues, or violations of our agreements

To protect the rights, safety, or property of Diamond Mind Consulting or others

In connection with a merger, acquisition, financing, reorganization, sale, or transfer of some or all of our business or assets, subject to applicable privacy requirements

With your consent or at your direction

8. PAYMENT PROCESSING

Purchases made through our website or associated sales pages may be processed through third-party payment providers.

Payment providers maintain their own privacy and security practices. We encourage you to review the privacy policies of the applicable payment provider.

Diamond Mind Consulting may retain transaction records necessary for accounting, taxation, customer support, contractual obligations, fraud prevention, and legal compliance.

9. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, scheduling platforms, payment processors, social media services, video platforms, or other external services.

When you leave our website or interact directly with a third-party service, that third party's privacy practices may apply.

Diamond Mind Consulting is not responsible for the privacy practices, security, or content of websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, satisfy contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal, accounting, tax, and regulatory requirements.

Different categories of information may be retained for different periods depending on the reason the information was collected and applicable legal requirements.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to legal and legitimate business requirements.

11. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. YOUR PRIVACY RIGHTS AND CHOICES

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you

Ask us to correct inaccurate or incomplete information

Withdraw consent to certain uses of your information, subject to legal or contractual restrictions

Opt out of marketing communications

Ask questions about how your information is collected, used, stored, or disclosed

Challenge our compliance with applicable privacy requirements

Request deletion of certain information where applicable and where we are not required or permitted to retain it

We may need to verify your identity before completing certain privacy requests.

Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to provide them.

13. CANADIAN PRIVACY AND ANTI-SPAM REQUIREMENTS

Diamond Mind Consulting seeks to manage personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as other applicable federal or provincial privacy requirements.

Our electronic marketing practices are also intended to comply with applicable requirements of Canada's Anti-Spam Legislation (CASL).

Where consent is required, we seek to provide information about what is being collected, why it is being collected, and how it will be used or disclosed.

Consent may be withdrawn subject to applicable legal or contractual restrictions and reasonable notice.

14. INTERNATIONAL VISITORS

Our website and services may be accessible to individuals outside Canada.

If you access our services from another country, your personal information may be transferred to and processed in Canada, the United States, or other jurisdictions in which Diamond Mind Consulting or its service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your place of residence.

Where additional rights apply under the laws of your jurisdiction, we will endeavour to respond to valid requests as required by applicable law.

15. CHILDREN'S PRIVACY

Diamond Mind Consulting's website, coaching, programs, events, and services are generally intended for adults and are not designed to knowingly collect personal information from children without appropriate authorization.

If we learn that we have collected personal information from a child contrary to applicable law, we will take reasonable steps to delete or otherwise appropriately handle the information.

If you believe a child has provided personal information to us improperly, please contact us.

16. TESTIMONIALS AND CLIENT STORIES

From time to time, Diamond Mind Consulting may publish testimonials, reviews, success stories, photographs, audio, or video provided by clients or event participants.

Where required, we will obtain appropriate permission before publishing personally identifiable testimonial or client-story material.

Individuals who voluntarily submit testimonials should understand that approved testimonials may be displayed publicly on our website, social media channels, marketing materials, presentations, event pages, or other promotional materials consistent with the permission provided.

17. EVENT PHOTOGRAPHY AND RECORDINGS

Certain Diamond Mind Consulting events, workshops, webinars, calls, or programs may be photographed, recorded, or livestreamed.

Where applicable, participants will be informed that recording is taking place. Recordings may be used to deliver event replays, provide program materials, document events, or, where appropriate permission has been obtained, for educational or promotional purposes.

If an event involves photography or recording that may identify participants, additional notices or consent may be provided at registration or at the event.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.

The updated version will be posted on our website with a revised “Last Updated” date.

If we make material changes affecting how previously collected personal information is used or disclosed, we will provide additional notice or seek additional consent where required by applicable law.

19. CONTACT AND PRIVACY REQUESTS

If you have questions about this Privacy Policy, our privacy practices, or personal information we hold about you, or if you wish to make a privacy-related request or complaint, please contact:

Diamond Mind Consulting
Attn: Privacy Officer / Tara Pilling
Website: www.diamondmindconsulting.ca
Phone: +1 250-878-9642
Email: [email protected]
Mailing Address: 2145 Campbell Place, Kelowna, BC CANADA, V1Z 1S9

Please include sufficient information for us to understand and respond to your request.

We will respond to privacy inquiries and requests in accordance with applicable law.

© 2026 Diamond Mind Consulting. All Rights Reserved.